SR. SALESFORCE ADMIN
HYBRID 3 DAYS ONSITE PER WEEK LOCALS ONLY
New York NY
12 months
No H1b OPT
JOB DESCRIPTION
Project Description
The IT Business Systems Delivery (BSD) Customer Engagement department supports manages and implements a portfolio of IT system capital initiatives with our Customer Operations Energy Management and Energy Efficiency business partners. This IT team supports each initiative from conception to implementation and provides the necessary IT support required to either enhance existing systems create or enhance interfaces and/or design develop test and implement new applications.
The Customer Engagement Capital Portfolio Team is looking for a Senior Salesforce Administrator with strong communications skills to work with our existing IT delivery team to design develop test and implement key functional enhancements based on business requirements from our product owner and regulator. The ideal candidate has strong Salesforce administration and configuration skills communication and problemsolving skills can help foster relationships facilitate and coordinate standard project operations and support and drive excellence.
Role & Responsibilities
Configuration Management & Customization
o Customize the Salesforce platform to meet the organizations unique needs
o Configure fields objects flows and automation rules
o Create and manage reports and dashboards
o Assist with data migration and integrity
Ongoing Support
o Helping address issues or bugs identified postrelease and implementing enhancements as needed
o Troubleshooting answering queries and providing guidance postreleases
o Plan for ongoing maintenance of the platform including updates patches and performance monitoring
o Monitoring of system automations and integrations
Compliance & Security
o Control access to sensitive data through profiles roles and permission sets
o Implement and enforce security measures to protect sensitive data and ensure data privacy
o Collaborate with the companys IT security team to address any regulatory requirements
o Stay informed about security updates and best practices
Documentation
o Document system configurations processes and customizations
o Maintain an uptodate knowledge base for users and administrators
o Provide clear documentation for any changes made to the system
Collaboration
o Work closely with stakeholders (CDG) to understand their requirements
o Communicate effectively with crossfunctional teams
o Act as a bridge between business needs and technical solutions
User Training
o Creation of training modules covering key features and functionalities of Salesforce
o User guides and documentation to help users navigate and utilize Salesforce effectively
o Materials for workshops and training sessions including presentations handson exercises Q&A
Release Documentation support
o Feature enhancements bug fixes and changes implemented in each release
o Analysis of user feedback gathered during each release cycle with recommendations for improvements
o Plan for iterating on Salesforce configuration based on user feedback and program requirements
Continuous Learning
o Keep uptodate with Salesforce releases Utility Cloud updates and industry trends
o Earn relevant certifications such as the Salesforce Certified Administrator and any specialized certifications related to Utility Cloud or other Salesforce products.
Required Skillset
Experience
o 4 years of experience in Salesforce
o Agile methodology business analysis and user story development
Salesforce Fundamentals:
o Strong understanding of Salesforce CRM concepts and the Salesforce platform.
o Proficiency in Salesforce configuration tasks such as creating fields objects page layouts flows validation rules reports and dashboards.
o Knowledge of user management including roles profiles permissions and security settings.
o Experience with data management and migration tools like Data Loader workbench and Import Wizard.
o Ability to create meaningful reports and dashboards that provide insights into utility operations and customer behavior.
o Experience deploying with change sets
Communication and Training:
o Strong communication skills to work with stakeholders gather requirements and generate project artifacts
o Ability to provide training and support to users in Salesforce.
Project Management:
o Experience managing projects including upgrades customizations and new feature rollouts for Salesforce
ProblemSolving:
o Ability to troubleshoot issues that arise within Salesforce providing support and solutions to users.
Soft Skills:
o Teamwork adaptability and the ability to work in a fastpaced environment.
o Good organizational skills to manage multiple tasks and priorities.
Certifications:
o Salesforce Administrator
Preferred Skillset
Salesforce Platform:
o Experience working with and maintaining Service Cloud and Experience Cloud
o Familiarity with App Exchange products including document generation and esignature tools
o Experience working with and managing DevOps via Copado
o Ability to troubleshoot Apex omniscript and lightning web components
o Strong Understanding of the Energy and Utility Cloud features and how they cater to the needs of utility companies.
o Knowledge of industryspecific workflows like service order management field service and customer engagement specific to utilities.
o Familiarity with utility data models and how utility data (like meter readings service connections and outage management) is managed in Salesforce.
Certifications
o Salesforce Advanced Administrator
o Service Cloud Consultant
o Experience Cloud Consultant
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