Evening Front Desk Agent Job at Empeiria High Seirra Hotel, Mammoth Lakes, CA

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  • Empeiria High Seirra Hotel
  • Mammoth Lakes, CA

Job Description

Evening Front Desk Agent Location Mammoth Lakes, CA :

Evening Front Desk Agent (3:30PM-11:30PM)

Come be a part of the Empeiria High Sierra Hotel team! The ideal candidate is reliable, responsible, has a friendly demeanor, and an eagerness to help our guests have an incredible mountain experience.

Role and Responsibilities

  • Provide exceptional customer service to all hotel guests during their stay
  • Provide personal recommendations to guests for restaurants, attractions, outdoor recreation, and more
  • Process guest check-ins, check-outs, and create guest reservations
  • Resolve guest complaints and service requests as necessary
  • Monitor upcoming arrivals, process payments, and ensure that other front desk procedures have been completed
  • Complete minor housekeeping tasks to ensure that the lobby is clean and that the gift shop is well-stocked
  • Prepare and distribute daily reports to management
  • Ensure the safety and security of hotel property and guests by conducting rounds and reporting issues or concerns to management
  • Complete other administrative and guest services procedures as required

Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service, front desk, or hospitality experience required
  • Proficiency with computer/tablet programs
  • Excellent customer service and communication skills
  • Ability to show up to scheduled shifts on time
  • Weekend and evening (3:30PM - 11:30PM) availability required

Benefits

  • Flexible time off
  • Paid time off
  • Discounted stays

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekends as needed

Work setting:

  • In-person

Application Question(s):

  • Do you currently reside in Mono or Inyo county? Non-local candidates will not be considered unless you will be relocating to the area within 14 days.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Part time, Local area, Relocation, Outdoor, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

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